DynamicFootwear.com FAQs

Frequently Asked Questions

1. Do you have a secure server? Am I safe submitting my credit card information to you over the Internet?
   

   You can feel at ease whenever you make a purchase from Dynamicfootwear.com because we go to great lengths to ensure that your privacy is protected and your information is safe and secure. By clicking on the C.O.M.O.D.O. corner symbol (on the bottom right of every page) you can verify that we are who we say we are, and that our SSL certificate will ensure that no one else can read or change your information.

   SSL (Secure Sockets Layer) is a global standard security technology developed by Netscape in 1994. SSL creates an encrypted link between a web server and a web browser to ensure that all data transmitted remains private and secure. You will recognize seeing a "golden padlock" which appears in your browser to indicate you are viewing a secure web page.

   C.O.M.O.D.O. is a trusted provider of SSL certification. They provide services to such industry giants as Intel, Microsoft, IBM, Sony, NASA, and the United States Post Office.

   Our website itself is hosted by Pair Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded to promptly.
   

2. What if I am having trouble placing my order online?
   If you are having difficulty placing your order online, please call us at 1-800-966-1780 and we'd be happy to take your order over the phone. If you call and reach voicemail, all lines are in use. Please leave a message and we will call you back as soon as possible. It would be helpful to know the reason you are calling. If you are calling about the status of your order, please leave your name, order number if you have it, and phone number. If you are calling to check the availability of a shoe, please let us know which shoe(s) you are interested in.
   
   
3. Do you have a catalog?
   We do not have a physical catalog because our website is our catalog! Generally you can request a catalog from the footwear company you are interested in, however at this time Keen does not offer a catalog.
   
   
4. Is there a store in my area?
   We are an online retailer of the products we sell; therefore we do not have information about other retail store locations. You may contact the company directly to obtain this information or use their store locator available at KeenFootwear.com.
   
   
5. Do you charge for shipping and sales tax?
   Because we are based in Oregon there is never a sales tax applied to your purchase and all ground shipments for orders over $50 within the US are shipped to you free of charge. The price you see listed is the total price you pay - always!
   
   
6. Do you ship internationally?
   At this time we are able to ship internationally only to Canada, and these orders must be placed by calling customer service at 1-800-966-1780 in order to acquire customs information. We are currently researching the possibility of shipping to other countries, please check back in the future for this option.
   
   
7. Do you offer expedited shipping?
   In-stock items can be shipped at a faster rate for an additional fee.
   Expedited Shipping:
   UPS Next Day Air $20 ($5 for each additional pair)
   ** Please note we only ship expedited via UPS
   
   
8. Which carrier do you use to ship?
   For packages going to a P.O. Box, Alaska or Hawaii we use United States Postal Service.
   For all other packages we ship via UPS.
   
   
9. How do I track my order?
   Most orders can be tracked by going to UPS.com. You will need your 5-digit order number (found in your e-mail confirmation) and the destination zip code. Your order number is your reference number. Simply enter this information into the proper fields and click on the track button. If there are no results, it does not mean that your order has not been shipped. Some of our locations do not support this tracking method. Please contact us via e-mail if you need further tracking assistance.
   
   
10. Where do I return my shoes?
    All unworn shoes should be returned to our Ashland, OR address:
    
    DynamicFootwear.com
    142 E. Main St
    Ashland, OR 97520
    
    
11. How long will it take to process my return?
    We process all returns in the order they are received, and we do process them as quickly as possible. On all returns and exchanges, processing may take up to 30 days.
    
    
12. Do you pay for return shipping?
    Yes! You receive a free pre-paid return shipping label with every order.
    
    
13. What if I have worn my shoes? Can I still return them?
    No. We cannot take back worn shoes, as we will not be able to resell them. If worn shoes are sent back to us they will be shipped back to you at your expense.