DynamicFootwear.com FAQs

Frequently Asked Questions

SHIPPING AND DELIVERY

1. Do you charge for shipping?
   No. All ground shipments within the US are shipped to you free of charge. At this time we are unable to ship KEEN footwear internationally.
   Last Update on: 4/27/2011
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2. Do you offer expedited shipping?
   Yes! In-stock items can be shipped at a faster rate for an additional fee. Expedited shipping is currently on sale:
   
   UPS Next Day Air $25 $ 10 ($ 10 for each additional pair)
   
   UPS 2 Day Air $20 $ 7 ($ 7 for each additional pair)
   
   UPS 3 Day $15 $ 3 ($ 3 for each additional pair)
   Last Update on: 4/27/2011
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3. How can I track my order?
   Most orders can be tracked by going to UPS.com. You will need your 5-digit order number (found in your e-mail confirmation) and the ship-to zip code. Your order number is your reference number. Simply enter this information into the proper fields and click on the track button. If there are no results, it does not mean that your order has not been shipped; some of our locations do not support this tracking method. Please call 1-800-966-1780 or e-mail help@dynamicfootwear.com if you need further tracking assistance.
   Last Update on: 4/27/2011
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4. My confirmation says Special Order From Manufacturer, how long does that take?
   Items shipping directly from KEEN to our warehouse are shipped to you within the 7-10 business days promised. If we have to add some free air shipping, we will be glad to.
   Last Update on: 4/25/2011
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5. Which shipping method do you use?
   For packages going to a P.O. Box, Alaska or Hawaii we use United States Postal Service. For all other packages we proudly ship viaUPS.
   Last Update on: 4/27/2011
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RETURNS AND EXCHANGES

1. Do you pay for return shipping?
   We offer low cost return shipping for $7 per item! You can print a UPS return label from your own computer, eliminating the need to stand in line at the post office. Go here to learn about our new return shipping program.
   Last Update on: 4/27/2011
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2. How can I get my exchange item sooner?
   If you do not wish to wait for your exchange please select the item you would like in exchange for what you are returning and contact customer service at 1-800-966-1780 or at returns@shoescentral.net. Provided the item is in stock, your account will be charged and the exchange pair will be shipped out the next business day. A credit will be posted to your account once the original pair is returned to the correct address.
   Last Update on: 4/25/2011
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3. How long does it take to get a refund on my return?
   Our returns are received in bulk shipments and are processed in the order of date they are received. As soon as your account has been credited you will receive an email to confirm, please allow 3-5 business days for processing on your banks end.
   Last Update on: 4/25/2011
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4. How many days do I have to exchange or return my KEENs?
   We have a 365 day return policy on all UNWORN items. Any worn items received will be returned to sender at the senders cost.
   Last Update on: 4/25/2011
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5. My UPS return label did not print, how can I get a copy without resubmitting my information?
   As soon as a UPS label is generated for your order, a COPY of the label is sent in the very bottom of a confirmation email. If you have not received this email shortly please give us a call at 1-800-966-1780 for more assistance.
   Last Update on: 4/25/2011
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MISCELLANEOUS

1. Is it safe to use my card on this site?
   Yes, you are safe submitting your credit card information over the Internet. Our websites are hosted by Pair Networks, whose servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins.
   Last Update on: 4/25/2011
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2. When trying to complete my order it said A DUPLICATE TRANSACTION HAS BEEN SUBMITTED what does it mean?
   Relax, you do not have more then one order, it means that your charge had an issue originally and our system sees multiple attempts, so we are PREVENTING the charge from doubling on your account. Give us a call at 800-966-1780 we can attempt your order by phone.
   Last Update on: 4/26/2011
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BRAND FAQs

1. What does KEEN.dry mean?
   KEEN.dry is a waterproof system that breathes, protecting feet from getting wet by blocking water flow from entering, still allowing for the right amount of ventilation. Let vapor out without letting water in!
   Last Update on: 4/27/2011
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2. What does KEEN.protect mean?
   KEEN.protect helps to protect the toes and give the sandals their unique look. Most modern sandals leave toes susceptible to stubbing or scraping, but KEEN created technology can take you up hills and through rivers with ease.
   Last Update on: 4/27/2011
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3. What does the AEGIS Microbe Shield do?
   The AEGIS Microbe Shield helps to control the bacteria and fungi that cause odors, stains, and footbed deterioration, while also being free of environmentally harmful substances. Tough on odor, easy on the environment.
   Last Update on: 4/27/2011
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4. What is KEEN. KEY-TECH?
   KEEN Key-Tech technology blends a TPU foot plate with extra forefoot flexibility to enhance stability.
   Last Update on: 4/27/2011
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5. What is KEEN.cush?
   KEEN.cush is a footbed made of memory foam and cork that molds to your feet and adjusts to give you the cushioning you need.
   Last Update on: 4/27/2011
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6. What is S3 technology?
   KEEN S3 technology stands for shock, suspension, and stability. S3 was engineered to support the foot on impact, dissipate shock and reduce the odds of twisting an ankle.
   Last Update on: 4/27/2011
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